Overview

Shipping and Plant Care Policy

To help ensure the health and quality of our plants during transit, orders are shipped on Mondays and Tuesdays only. This helps avoid plants being delayed in transit over the weekend.

If your plant arrives damaged, please contact us within 48 hours of delivery. Be sure to include photos of the damaged plant, the shipping box, and any packaging materials.

We want the opportunity to assist you immediately and provide guidance on the best care for your plant. Because live plants continue to change after delivery and are under the customer’s care, we cannot evaluate or approve claims submitted more than 48 hours after arrival. This policy helps us accurately assess any shipping-related damage and provide the best possible support. 🌿✨

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Triniplant@gmail.com.

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Need help?

Contact us at Triniplant@gmail.com for questions related to refunds and returns.